Returns and Exchanges Policy

If you are not satisfied with your purchase, we accept exchanges of items in their original condition (new, with tags, unwashed, unworn) within 3 days of receiving your order. 

If the returned items are deemed to be worn, without tags, washed, or damaged, we will return them to you at your expense. Sale items cannot be refunded or exchanged under any circumstances.

Shipping costs incurred due to change of mind or exchange will not be refunded.

We are not responsible for the shipping costs of returning items.

Details of your exchange or return request should be sent to service@starpawvoyager.com within 3 days of receiving your order. You will receive a return confirmation and return address within 36 hours.

Any discrepancies with your order must be reported within 7 days of receiving the order.

Packaging may be damaged during transit; we cannot accept returns due to packaging damage.

Returns should be sent via insured and trackable mail in secure packaging. We are not responsible for lost or misdirected returns. Ensuring the safe return of the item is solely the customer's responsibility.

We will review returns on a case-by-case basis, and we reserve the right to refuse a return if we deem it unsatisfactory.

Please note that the product sizes displayed on our website may have a variance of 1-2 centimeters.

If the product has any damage or defects, please contact us immediately at service@starpawvoyager.com upon discovering the issue. You must inform us of any problems within 1 week of purchase.

If possible, we will repair the issue. If we cannot repair it, we will replace the product.

Please send photos of the defect or damage to avoid any possible delays during the return process. Once we receive the defective product, we will need to approve the claim.

Limited-time items cannot be returned or exchanged. As limited-time items are limited "products" (popular items with extremely short availability), the terms and conditions agreed upon when participating in the purchase are binding and will be enforced.