Terms and Conditions

Please take the time to read and agree to our StarPaw Voyager Terms and Conditions.

All content on this website, including but not limited to informational content, graphic images, and program code such as HTML and JavaScript, is the copyrighted material of StarPaw Voyager Pty Ltd and may not be reproduced in any manner without our express written consent.


Pricing

All prices are in Australian Dollars (AUD). Prices listed on the website do not include shipping charges. Shipping costs will be automatically added to your final total during the checkout process based on your chosen delivery method (DHL, Australia Post).


Shipping Restrictions

Due to supplier agreements with certain brands, StarPaw Voyager may be unable to sell products outside of Australia if there are territorial restrictions. If you attempt to order any of these brands and have them shipped outside of Australia, StarPaw Voyager will block the order or product, cancel the order, and refund you without prior notice.


Order Fulfillment

All products on starpawvoyager.com.au are subject to availability. If multiple items are ordered, the order may be delayed as we may not be able to source all products from one shipping location. StarPaw Voyager is under no obligation to provide substitute products or compensation.


Payment Methods

EWAY

We accept credit card payments via EWAY (Visa and Mastercard). All information is encrypted using SSL to prevent unauthorized access to card details. You will be required to provide your card number, expiration date, and CVN.

PayPal

PayPal allows secure payment using your PayPal account or credit card. You will be redirected to PayPal to complete your order. Once the order is completed, you will be automatically redirected back to starpawvoyager.com.au.


Order Cancellation

Please note that upon placing an order, we will automatically send you a receipt confirming your intent to purchase. This receipt does not constitute a contract, and orders may be canceled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, or any unforeseen circumstances, subject to our discretion.

In the event that any of these issues occur and payment has been taken from your designated payment method, your order will be canceled, and StarPaw Voyager will issue a refund.

We reserve the right to refuse to sell products to you if we reasonably believe you intend to resell them. Additionally, we reserve the right to limit the number of items purchased by each customer. Furthermore, we reserve the right to cancel any order or part of an order or to refuse service to anyone for any reason.

Order cancellation requests will incur a $40.00 AUD administration fee.


Mailing List

By completing an order and checking out, you agree to be added to the StarPaw Voyager mailing list. You can unsubscribe from this list at any time.


Privacy

StarPaw Voyager is committed to respecting your privacy and the security of your personal information. Upon logging in, you will receive newsletters containing the latest product information and promotions, which you can unsubscribe from at any time.

If you no longer wish to receive newsletters, they will contain the necessary information to opt-out. We will not disclose your personal information to any entity or individual outside of StarPaw Voyager.

Any outdated information that we no longer require will be discarded. If you have any modifications or need access to your personal information, please contact us at service@starpawvoyager.com.


Fraud Protection

Once an order has been processed, we reserve the right to request that customers send us a scanned copy or photo via email of government-issued photo identification and the front and back of the credit card used.

Please email the required attachments to service@starpawvoyager.com. We will process your order if we are satisfied with the provided information.


In-Store Collection

  1. Personal Collection: Winners must arrive in person at the specified store location during the stipulated date and time, presenting valid government-issued photo identification that matches the first name and last name provided.
  2. No Delivery Option: Delivery services are not offered.
  3. Non-Transferable Entries: Winners are not permitted to sell, transfer, or assign their entry to any other person.
  4. Product Availability: All launch products are subject to availability. StarPaw Voyager is under no obligation to provide substitute products.
  5. Compliance: Failure to fully comply with the rules will result in the winner forfeiting their entry.

If you have any questions or need further clarification on our Terms and Conditions, please contact us at service@starpawvoyager.com.

Thank you for your support of StarPaw Voyager!

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